Because electronics are very sensitive to voltage overloads, it does not take much of a voltage spike to ruin a component. Products that are not addressed in the above two conditions must be returned in new, unused condition.īelow are some additional considerations:Įlectrical/electronic parts are easily damaged by improper installation or testing. To be clear, we do not accept returns on these items under any circumstances for these reasons. Because we video test every unit before it ships to ensure the unit operates as described, we know when they leave here the units are operationally functional and meet the output voltage when supplied with the input voltage per the product specification. penetrate the housing to make connections, punch out knockouts, remove or damage tinning on lead wires during installation). In order to install one of the aforementioned products, typically customers will modify the product (i.e. We do not accept returns on transformers, phase converters, or frequency converters. For that reason, we do not accept returns on classified products. We must re-build and re-certify the units to specification to ensure that the next customer receives an item that is safe to use. Once these products leave the factory, we cannot be sure what happens to them. Because of the complexity of some of our products, we have a very limited return policy.įor safety reasons, we do not accept returns on any hazardous location, explosion proof or intrinsically safe products. Larson take pictures and videos of every product for every order being shipped, and store these pictures and videos with the order number in our system. The product is tested before it is put into the shipping box, crate, pallet, etc. Contact customer service for a complete list of applicable products.Įvery order is tested prior to shipping. ![]() Leased and hazardous items are also non-returnable. This includes PPE (including masks), tests, thermometers, sprayers and UVC lighting of any kind (portable and surface). There are no returns on any medical and/or sanitizing products for obvious safety reasons. Once you place an order, the following products are non-returnable:Ĭustom-cut, customer built or special order items (such as matting, slings, cranes, prefab offices, buildings, mezzanines, assembled lockers and regularly stocked items such as generators, pressure washers, water and trash pumps, snow throwers, radio headsets, striping paint, line stripers, floor care machines, vacuums, custom fabric chairs, forklifts) your order is considered non-cancellable and any custom-cut, customer built or special order items purchased by you are also non-returnable.Ĭonsumable style bulbs or lamps are not returnable. The customer may also be responsible for return shipping charges, insurance and shipment tracking for returned merchandise. ![]() Shipping and handling charges are non-refundable for all returns. If the product is accepted after this period, it is subject to a 25% restocking fee and credit will be issued toward future purchases only. ![]() PuriLite reserves the right to authorize product returns after 30 days have passed from the order date. Your only obligation is the freight charge and restocking fee, provided your return is complete with original packaging, all documentation, warranty cards, cables etc. PuriLite inspects all returns and reserves the right to refuse credits on damaged, used or non-resalable items. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition, and are subject to 25% restocking fee. A refund may be arranged excluding freight charges upon inspection. If you are not satisfied with a product, contact us by emailing call 1-844-787-LITE within 30 days of receipt.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |